Enchanted Fairy and Elf Photoshoot Experience 10549963

My daughter loved this, beautiful photographs and a very friendly photographer

My daughter was gifted this voucher as a Christmas Present from her Aunt, who knew I had been enquiring about paying for a similar shoot elsewhere! She purchased this as an alternative and the idea of which we though was great. The Buy A Gift staff were all very helpful when it came to booking an appointment over the phone, & provided lots of information regarding the whole experience. When it came to going to the studio, we struggled to find it as the address takes you to the wrong location! We had booked in for both my daughter & my niece to have their photos taken at the same time, the voucher says to allow for 1 hour per experience, so in theory we should have been booked for a 2 hour slot for both children, yes? No we were given a 1 hour slot & rushed out of the door after 45 minutes! This is not a lot of time to get a 4 year old & a 1 year old changed multiple times, & this showed in the finished images. When we were leaving the studio, we were supposed to have been booked in immediately for our viewing, but this was not possible as the receptionist was busy on another call. We were told that we would be contacted that same day to arrange our viewing. We weren't contacted. My sister-in-law had to message the company on Facebook to remind them that after SIX WEEKS they still had not bothered to contact us to arrange our viewing. At this point we were starting to lose patience & the whole experience had been tarnished. When I was eventually contacted by the company (after my sister-in-law prompted them), we arranged a suitable date, this then had to be changed multiple times as they had double booked us on one occasion and booked the wrong time slot on another. When we eventually got in to see our images, they really weren't worth the hassle. For £10 you really do get what you pay for & it does the company no favours when the whole experience is so terrible! Their prices to buy additional prints are a complete joke and I would not recommend them to anyone.

A fairy photo shoot was bought for my daughter. A lovely idea as a gift. But not if you have to spend an extra £25 to actually receive the 2 free pictures. Explained as the free pictures you get aren't properly to size, and so to receive it you have to spend an extra £10 each and conveniently an extra fiver for delivery of the free pictures that came with the shoot... Also if you want to buy any they're a total scam. £245 for ten pictures or £345 for 20. Who can afford that on a whim? Not a very good idea as a present for someone as they will feel pressure to buy extra/or upgrade.